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12 months ago we talked about providing great customer service ‘till the cows turned blue’ but that was hot air until we acquired many customers with questions and things that needed sorting..
We usually keep feedback to ourselves, but we thought it worth sharing a few recent comments because dropping everything to look after our customers really is the most important thing.
"Many thanks for your prompt reply - I love good customer service, which I find is sadly lacking in many companies.
Thanks for your welcome advice about the straps - especially the ox-blood one. It will be a nice match with my belt and shoes!
Good luck with the company - any plans to go into automatic watches?
"PS congratulations on producing a belting functional timepiece. It really is a great watch"
"Many thanks for attending to this so promptly and the great service.
I came across your brand in an article in Top Gear magazine last month. I Google’d your website and watched the video on the design and construction of the Canford.
I was smitten! And the timepiece is even more beautiful in the flesh.
All the very best for your and your firm’s future in leading the way in British design."
"Just a quick note to thank you again for your very kind assistance in helping me order my watch last week.
It arrived right on schedule and I'm absolutely delighted with it! It is everything I always wanted in a chronograph. Wonderful detailing, lovely to look at, and the quality is truly excellent in every way!
The only problem I'm having now, is that every time I get on your website, I see another watch that catches my attention and that I would love to have."