FAQ

You can find the answer for most of your questions here on the frequently asked questions page.

Pull the crown out or unscrew and pull out to the first click and move the date to yesterdays date. Now pull the crown gently out to the 2nd click and continue rotate the hands clockwise until calendar advances to today’s date. That’s 12 O’clock midnight last night.  Now advance the time to the correct reading moving through and past 12 o’clock if the current time is past midday. Push and/or screw the crown back in once the time is set correctly.

That’s the low battery indicator built into the movement letting you know to change the battery.  Send it to us with a note including your contact details or make sure whoever changes the battery can re-seal and pressure test your watch.

It’s 5 years on the watch and covers you against manufacturing defects and 12 months on the strap subject to fair wear and tear.

For 3 and 4 hand watches it should give you 2-3 years use. For chronograph movements battery life will be up to several years dependant on use of the stop watch. The stopwatch is run by a separate motor so continual use will flatten the battery very quickly. Check that the large seconds hand is stationary to make sure the stopwatch isn’t running continuously.

Brushed steel cases can be re-polished depending on the depth of the scratch. Matt and PVD cases can’t be re-finished but we can re-case your watch. We don’t polish scratches out of glass, instead we replace the glass for a very reasonable fee.

We can and do engrave many case backs. There’s generally a space on the brushed ring within the case back for engraving between 20-25 characters. It takes around 10 days once we have the watch and engraving details.

We can’t customise a one-off dial but we do produce many special versions of our watches for military groups, organisations, emergency services, businesses, charities, government agencies. A custom project typically starts at a quantity north of 50-100 units depending on the model.

Yes we do, they are a constant test of our design skills to build almost hidden details that tell a story within the dial, hands and case back. It’s these ‘if you know, you know’ details that make a special edition watch much more desirable than simply slapping a logo on the dial and calling it a special edition.

Yes we can using existing components within a watch collection. For example we could build a custom Canford using other Canford components and do this all the time at our workshop in Poole.  There’s a small premium to pay on top of the usual watch cost typically £50-£100 to account for components and build time.

Firstly you need to be very nice, then you need to have an incredible project/history/story/charity/mission/personality/eye for photography/expert writer and generally be an all-round good egg.  We are lucky to have met some amazing people and friends and we’re proud to call our ambassadors; all different, all with a purpose and an amazing story. It works because they need a properly built watch that will take punishment without the typical over-promise under-deliver marketing hype so often associated with so called adventure watches.  If you think, hey that’s me, do get in touch and let's have a conversation.

All our watches are pressure tested so we know they’re water tight and the chances of your watch leaking are very small indeed. There is always a little moisture trapped within the air inside a watch which can naturally condense if the watch goes through a thermal shock – eg in hot sun then into cold water.  Any condensation should naturally dissipate over the course of a few days depending on the environment the watch is in – eg warm / cold.

Every watch we make has been tested in water at 200m to ensure it is fit for purpose. Your watch is sealed against dust and moisture, so it's wise to have it pressure-tested every few years to ensure the seals are OK

If you need a spare strap bar, additional bracelet links, tools etc just get in touch with details of your watch model and tell us what you need. 

For easier, safer strap changes, the upgrade kit contains precision drivers with a neat socket fitting that locks securely into the ends of the new bars.

Strap fair wear and tear. We all use our watches and straps differently. It is perfectly possible to wear down or tear the little strap keepers if for example they are subjected to daily abrasion or are over stretched. They simply can’t be as bullet proof as your steel watch but they are made to last if looked after. We do have other strap options if you feel your’s has worn prematurely.

Apply some pressure to the strap bar to press it into

If your strap has a flush fitting with the watch, the strap bars need to be carefully guided through the strap and into the other side of the watch.  The strap needs to be tight up against the watch and hence the bar is what’s called an interference fit through it. Please don’t ever struggle with strap fitting, call us for advice or send the watch to us and we’ll take care of it for you for nothing more than the cost of the return postage.

To undo the strap, push the pointed tip out from under the keepers, tug the tip away from the watch firmly and the metal buckle will release to open the clasp.  Locate the rounded edge of the buckle on the underside near the pointed end of the strap, lift it with a thumb nail and it’ll click open. Locate the little post into your desired strap hole and click the buckle closed. To fasten, position both keepers up near the buckle, pass the pointed tip of the strap under the retainers then press the metal buckle against your wrist and listen for a click to make sure it is securely closed.  Now it’ll click closed to the right size every day.

Remove links evenly from each side and be careful not to let the screwdriver slip. Where the bracelet attaches to the buckle on both sides locating in one of two sets of holes via a spring bar retained within the end link. This can be located in the alternate location holes to give half a link of adjustment on both sides of the buckle.

The buckles on our solid three link bracelets extend for use over a 3mm and 5mm wetsuit (or just for extra room on a warmer day) by depressing both tapered buttons simultaneously and pulling the bracelet at the same time. Once released the buckle will stay in one of the two extended positions.

If the large stopwatch seconds hand on your Bloxworth doesn’t reset to 12h, pull the crown all the way out, depress both buttons until the seconds hand sweeps round then let go. Press the top button to move the hand until it’s zero’d then press the main crown back in.

They only move one way so that when timing a dive underwater, if the bezel gets a knock, the remaining dive time can only reduce, causing the diver to return the surface before the oxygen supply runs out.

Our Swiss quartz movements are accurate to -10/+20 seconds per month.  Automatic movements are accurate to -10/+30 seconds per day. In our experience these are but most perform better than that.  If your watch doesn’t sit within these tolerances please send it in for us to take a look. If your automatic is running fast, it may have become magnetised from your tablet screen cover or another magnetic source like a speaker.  Our servicing team can de-magnetise movements.

If you’re worried about the life of any part of your watch or strap, have questions about strap changes, battery life, servicing, strap adjustments, repairs, warranty, stockists, please get in touch. It’s what we’re here for.