We’re here to keep your watch on your wrist for years with all the parts, prompt attention and expertise you could hope for
Your watch is tough, but it's still assembled from precision components built to phenomenally tight tolerances, so try to avoid really hard impacts.
Washing your watch. Give it a rinse if (and when) it gets muddy or is used in salt water, to keep the moving components like the bezel working at their best, and then dry it off.
As with anything made of decent leather, it's best not to get leather straps soaking wet too often – if your strap encounters regular moisture, it’s best to swap it for rubber, webbing or a bracelet instead.
Using screwdrivers and strap bar tools. Always hold the tool between thumb and middle finger whilst applying pressure with your forefinger. Please don’t hold tools in the palm of your hand.
NB. Please make sure to state "RETURN FOR REPAIR" on the outside of the package if you are sending your watch from outside the UK.
Your watch has been engineered with years of specialist knowledge and experience, and has been rigorously tested to ensure that it'll serve you well. If it breaks within 5 years of the date you bought it because of something we did wrong, we'll put it right for you free of charge. Straps are guaranteed for 12 months - it’s a shorter period because straps wear at different rates depending on use. We don’t offer a warranty on strap retaining loops so please avoid over stretching or stressing them. If your watch breaks because of something unforeseen, because you treated it badly, or because someone fiddled with it, we'll put it right for you but there will probably be a charge.
Our repair costs generally come as a pleasant surprise and we pride ourselves on getting your watch back on your wrist as soon as humanly possible. Typically it takes less than 10 days from the date you sent it to us.
We will always be fair, we’ve seen more than 100,000 watches come across our servicing benches so we know when something’s up and how to fix it. Our watches are built so that components can be individually replaced or repaired but please don’t remove the case back yourself. Take it to an Elliot Brown stockist, an expert watchmaker or lightly wrap it and send it to us in a padded envelope with your contact details and a description of what needs attention.
The return address is:
Elliot Brown Servicing, Lake Yard, Poole, BH15 4DT
Call and speak to our in-house service team on +44 (0)1202 338600 between 08.30 and 17.30 week days or email us at service@elliotbrownwatches.com
Using screwdrivers and strap bar tools. Always hold the tool between thumb and middle finger whilst applying pressure with your forefinger. Please don’t hold tools in the palm of your hand.
All our watches are fully guaranteed for 5 years from the date of original purchase.
Our straps are guaranteed for 12 months, subject to our fair wear and tear policy.
Leather, rubber, and fabric straps are more susceptible to wear and tear than a metal bracelet, heritage webbing or rubber deployant strap.
For example it's possible to wear down or tear the strap keepers via rough handling or if they're subjected to daily abrasion or are over-stretched. These components simply can’t be made to be as bullet proof because they have to be small thin and unobtrusive. They are made to last but you do need to look after them.
Speak to us for honest advice on the best strap for you and your lifestyle.
Brushed steel cases can be re-finished depending on the depth of the scratch. Matt and PVD cases can’t be re-finished but we can re-case your watch. It isn't possible to polish scratches out of glass, but we can replace the glass for a reasonable fee.
All our watches are pressure tested in water at 200m so we know they’re water tight and the chances of your watch leaking are very small indeed. There is always a little moisture trapped within the air inside a watch which can naturally condense if the watch goes through a thermal shock – eg in hot sun then into cold water. Any condensation should naturally dissipate over the course of a few days depending on the environment the watch is in. We recommend somewhere warm and dry.
If any condensation doesn't dissipate after a few days, we can always check it over for you.
Yes we do. They are there to help you with any waranty issues, servicing and battery replacements. If you are based in the USA, Contact Grand Central Watch
If you’ve got any questions about the life of any part of your watch or strap, have questions about strap changes, battery life, servicing, strap adjustments, repairs, warranty, stockists, please get in touch. It’s what we’re here for:
